Returns

Returns Policy

Items that have been purchased at full price are eligible for a full refund. 

Please email our customer service team at customercare@biaandzelus.com to begin your return process. 

CONDITIONS OF RETURN

• The goods are returned to, and received by, our online warehouse within 7 days of receiving order. 
• Item(s) must be unwashed, unworn with tags still attached.
• Item(s) must be in original condition and in the original packaging.
• Return postage is at the expense of the customer.

ONLINE RETURNS PROCESS  

1. Submit a Return: 

Please contact customercare@biaandzelus.com with your customer order number and reason for return. 

2. Pack Your Return:

Place the item(s) in the original shipping mailer and post to the address sent to you in your return confirmation email.

3. Post your return:

Please note return postage is at the expense of the customer. Once we have received your return we will process a refund (dependent on the condition of the item).